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Compaq is considering changing the command
"Press Any Key" to "Press Return Key" because of the flood of calls
asking where the "Any" key is.
AST technical support had a caller
complaining that her mouse was hard to control with the dust cover on. The cover turned
out to be the plastic bag the mouse was packaged in.
Another Compaq technician received a call
from a man complaining that the system wouldn't read word processing files from his old
diskettes. After trouble shooting for magnets and heat failed to diagnose the problem, it
was found that the customer labeled the diskettes then rolled them into a typewriter to
type the labels.
Another AST customer was asked to send a copy
of her defective diskettes.
A few days later a letter arrived from the customer along with Xeroxed copies of the
floppies.
A Dell technician advised his customer to put
his troubled floppy back in the drive and close the door. The customer asked the tech to
hold on, and was heard putting the phone down, getting up and crossing the room to close
the door to his room.
Another Dell customer called to say he
couldn't get his computer to fax anything. After 40 minutes of trouble-shooting, the
technician discovered the man was trying to fax a piece of paper by holding it in front of
the monitor screen and hitting the "send" key.
Yet Another Dell customer called to complain
that his keyboard no longer worked. He had cleaned it by filling his tub with soap and
water and soaking the keyboard for a day, then removing all the keys and washing them
individually.
A Dell tech received a call from a customer
who was enraged because his computer had told him he was "bad and invalid." The
tech explained that the computer's "bad command" and "invalid"
responses shouldn't be taken personally.
An exasperated caller to Dell Computer Tech
Support couldn't get her new Dell Computer to turn on. After ensuring the computer was
plugged in, the technician asked her what happened when she pushed the power button. Her
response: "I pushed and pushed on this foot pedal and nothing happens." The
"foot pedal" turned out to be the computer's mouse.
True story from a Novell NetWire Systems
Operator:
Caller: "Hello, is this Technical Support?"
Tech: "Yes, it is. How may I help you?"
Caller: "This cup holder on my PC is broken and I am within my
warranty period. How do I go about getting that fixed?"
Tech: "I'm sorry, but did you say a cup holder?"
Caller: " Yes, it's attached to the front of my computer."
Tech: "Please excuse me if I seem a bit stumped, but its
because I am. Did you receive this as part of a promotion at a
trade show? How did you get this cup holder? Does it have
any trademark on it?"
Caller: "It came with my computer. I don't know anything
about a promotion. It just has '4X' on it."
At this point the Tech Rep had to mute the caller, because he couldn't
stand it.
The caller had been using the load drawer of the CD-ROM drive as a cup
holder, and snapped it off the drive!
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For additional sites related to Siberian Huskies, I suggest the links page of Barkarian Kennels and/or the Working Dog Web page.
